Send us what you need printed
You already own the file. We already own the printers. Send it over and we'll print it in resin, clean the supports off, cure it properly and post it back — the same process as everything in our catalog, on your model instead of ours.
How to start
Email info@jwal.ai with your file (or a link to it) and tell us:
- What it is, and how many you want
- The size you want it printed at, if it matters
- Where you got the file, and what its licence says about print services
- Whether you want it painted as well
We'll come back with a price and a turnaround. Nothing gets printed until you've said yes to both.
What we can print
Resin, printed in Utah. Best suited to anything where fine detail is the point — miniatures, busts, terrain, small display pieces, tokens, parts and prototypes.
If your job depends on a specific resin, layer height or tolerance, say so in your email and we'll tell you exactly what we run and whether it suits. We just don't publish the spec sheet.
Resin is not the right material for everything. It is harder and more brittle than filament plastic, so it is a poor choice for anything that needs to flex, take an impact, or bear weight. If your part wants FDM, we'll say so rather than sell you a print that will snap.
Common formats are fine — STL, OBJ, 3MF. Send the file at the scale you want it, or tell us the dimensions and we'll scale it.
The licence question
This is the part people get wrong, so it's worth being direct about it. Owning a file is not the same as being allowed to have somebody else print it.
A lot of tabletop STL licences — Patreon subscriptions, MyMiniFactory, Gumroad — grant you personal use rights. Some of those licences explicitly say you may not send the files to a third-party printing service, even for your own private use. Others are perfectly happy with it. They genuinely differ, creator by creator.
So before you send us a file, read its licence. If it permits a print service, say so in your email and we'll get on with it. If it's silent or unclear, ask the creator — most will tell you within a day, and a lot of them sell a merchant or commercial tier that covers it outright.
We're not being difficult. We hold a merchant licence with DM Stash for our own catalog precisely because we'd rather pay designers than argue with them, and we're not going to undercut somebody else's designer on your behalf.
What we won't print
A short list, and we'd rather be upfront than turn your job down after you've paid:
- Firearms and firearm components — frames, receivers, magazines, suppressor parts, or anything designed to circumvent firearms law. Not negotiable, and not a judgement about you: it is a federal and state regulatory area we are not licensed to operate in.
- Anything you don't have the right to print. See above.
- Recasts and scans of other people's commercial models — including scans of painted or printed models, which is a breach of our own licence as well as somebody else's.
- Keys, locks, ATM or card-reader parts, medical or safety-critical components — anything where a resin print failing hurts somebody.
- Print runs for another business to resell. Custom printing is for individuals printing things for themselves. We can't act as the production arm of another shop — our DM Stash merchant licence prohibits supplying other businesses, and we're not putting the catalog at risk over a side job.
- Anything illegal in Utah or where we'd be shipping it.
We can decline any job, for any reason, and we'll tell you why. If we decline after you've paid, you get a full refund.
Your files
Your file stays yours. We don't claim any rights in it, we don't add it to our catalog, we don't print extra copies to sell, and we don't pass it to anyone else.
We keep it only as long as the job needs — through printing, and for 30 days afterwards in case a reprint is needed — and then we delete it. Ask us to delete it sooner and we will.
Terms
The short version: by asking us to print something, you're telling us you have lawfully acquired the right to have it printed, including by a print service like us. The full terms are on the custom print terms page — they're short, and worth two minutes before you send a file.
Questions that aren't about a specific job? Contact us. For custom print jobs, email info@jwal.ai — it goes straight to the person who runs the printers.